24 Hour Rule – Don’t Send That Message or Post That Comment

Written By: Sarah Elkins

Your hours are 8 to 5. Your lunch time is between 11 & 1. I don’t want to have this conversation again.

She followed up with an email stating four arbitrary rules, similar to this one.

My son’s elementary school concert was at 2:00 so I thought I’d skip lunch, go to the concert, and if it took a bit longer than the half hour, I’d work past 5 to make up the time. Granted, we had that conversation a few months before and her response with a condescending smile was:

Sarah, lunch is between 11 & 1!
You can take vacation time to go the concert.

I was not a shift worker. Maybe she missed the part of my job that said professional. Or maybe she didn’t realize I was NOT hired as an administrative assistant with hours restricted by the times the phone must be answered. Perhaps she missed all the positive feedback we had received as a successful project team, particularly in reporting to our funders, and she felt compelled to micromanage me.

Whatever her issue, what she was saying was that she didn’t trust me to get my work done
– and that she was in control.

It was tempting to respond to the message, tweet, or comment with a similar tone. It was tempting to unleash a torrent of frustration via an email message, explaining that I am a professional, that her attempts at control were counter-productive. It was tempting to make a laundry list of her bad management practices, using specific examples of cruel things she said to me that affected my motivation and my confidence. I typed that list into a text document. I unleashed every frustation I had for the year I had worked for her, revealing the defensive, sad and angry feelings I had been experiencing for months. I listed every hurtful incident in that document. Then I printed it and closed it without saving it anywhere so I could take it home with me. I started my email response, closed the draft, and waited until the next day before finishing it and hitting the send button.

Thank goodness for the advice I was given years before.

Always wait a minimum of 24 hours before sending anything you write while angry or frustrated.

I’ve added to that advice over the years. When I share the advice with others, I include any messages where the tone can be misinterpreted. I always suggest that when tone is really important, a phone call should be made to explain the email prior to hitting the send button. That advice has saved me many tense conversations, I’m sure. Of course, there continue to be times I hit that send button before really thinking through the message and audience.

I’ve consciously hit that send button with the thought in the back of my head: “I just sabotaged myself.” Those incidents are getting fewer each year and each job. Maybe it’s the old adage that with age comes wisdom? Or maybe, just maybe, I’m not quite as impulsive as I used to be. Either way, those lessons I listed a couple of years ago – the lessons I learned from that job – continue to work for me, I just have to re-read them every few months.

About me:

Learning to tell your story is the most important part of your success. Learning to understand your audience and make your story effective is the next phase of storytelling. I teach people how to find their stories, organize them, and share them across platforms. I love people, which is why I’m devoted to helping people find better ways to connect and improve their lives by improving their storytelling skills. A skilled teacher and entertaining speaker, I offer storytelling and customer service trainings and workshops and one-to-one coaching for job seekers.

I believe in being human in all our faults and beauty in every environment. If you think you can separate your personal and professional brands, you’re delusional. I share my thoughts on this via Twitter sometimes, @sarahelkins.

Reposted with permission. Read the original on LinkedIn here.